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Ebay Sellers Read This Use Caution Selling On Ebay
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RobertOToole



Joined: 17 Jan 2013
Posts: 1536
Location: United States

PostPosted: Fri Nov 30, 2018 12:39 pm    Post subject: Reply with quote

Update

Today I made an attempt to obtain a police report that would enable me to receive a credit from Ebay for the loss of a claim made against me by a buyer.

My local police said its impossible to make a report so this is dead end.

Called the city police, the LAPD computer crimes division, they told me that making a report is impossible since its a business dispute and that I should make a charge back with Paypal.

They also said that Ebay tells people to file a report very often as a way to discourage them since they know its not really possible.

LAPD computer crimes div. says they have seen lots of issues with Ebay that in turn causes them problems so they don't recommend to use them.

Robert
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Lou Jost



Joined: 04 Sep 2015
Posts: 4023
Location: Ecuador

PostPosted: Fri Nov 30, 2018 3:16 pm    Post subject: Reply with quote

Wow, that takes the cake. This means eBay is deliberately evil and not just incompetent/ chaotic.
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Lou Jost
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Yawns



Joined: 20 Dec 2015
Posts: 392
Location: Benavente, Portugal

PostPosted: Fri Nov 30, 2018 6:05 pm    Post subject: Reply with quote

this may sound like an anecdote but it's the truth ..

I use my work address to receive everything, never my home .. I work in a criminal court but I'm just an official (clerk???) ... however I make them believe that I am a judge or public prosecutor .. in the hope that they think twice before they failed with deliveries .. put them to think they have to deal with the wrong people ... Smile .. so far never had a failed delivery or a significant delay... so I believe it works... or until I stop to have luck... Smile
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ChrisR
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Joined: 14 Mar 2009
Posts: 8462
Location: Near London, UK

PostPosted: Fri Nov 30, 2018 6:25 pm    Post subject: Reply with quote

I don't see PP or Amex covering this, unfortunately.

They cover you for the payment for goods you don't get.
You didn't actually buy anything with either.

PP may not have a mechanism to re-take money from the guy who's got his back,
and it's the same perhaps for Amex.
I'd bet they say it's not covered.


It's a bit late, but can you encourage the USPS to ask delivery person to remember what he did that day?

The returner should have insured the parcel, especially if ebay didn't supply the return shipment warrant. But then if USPS lie...
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Chris R
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Saul



Joined: 31 Jan 2011
Posts: 1510
Location: Naperville, IL USA

PostPosted: Fri Nov 30, 2018 7:35 pm    Post subject: Reply with quote

ChrisR wrote:
...PP may not have a mechanism to re-take money from the guy who's got his back...


Chris, you sound optimistic Smile They do have all mechanisms to cover their butts for one thing - in any case do not lose ANY money ! And poor seller is the first in the line. And if there is no mechanism - comes ugly ruddiness of the support team.
Bottom line:
#1 - Paypal is always right
#2 - if Paypal is not right, take a look to the line #1
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ChrisR
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Joined: 14 Mar 2009
Posts: 8462
Location: Near London, UK

PostPosted: Sat Dec 01, 2018 2:09 am    Post subject: Reply with quote

I ONCE sold something where the seller was stupid, and ebay paid us both.
Sometimes pigs fly.
Fingers & thumbs crossed..
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Chris R
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RobertOToole



Joined: 17 Jan 2013
Posts: 1536
Location: United States

PostPosted: Sat Dec 01, 2018 11:47 am    Post subject: Reply with quote

Wanted to share this conversation that I had with Ebay customer service yesterday in regards to an appeal of my case.

A Ebay rep says that the tracking info shows that a package was delivered.




A couple of hours later another rep says that the tracking info shows that no package was delivered.




Now comes the best part, the appeal is still being denied even though customer service now admits there is no proof of delivery.
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zzffnn



Joined: 22 May 2014
Posts: 1823
Location: Boston, Massachusetts, USA

PostPosted: Sat Dec 01, 2018 3:15 pm    Post subject: Reply with quote

Robert,

Ask your post office manager to try to find it for you. Leave him/her phone number. Too bad your local police officers wouldn't help you, mine helped me on the same day I called and was very helpful and professional. I hope you are luckier with eBay; but in my experience, they did nothing more than wasting my time and money.
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RobertOToole



Joined: 17 Jan 2013
Posts: 1536
Location: United States

PostPosted: Mon Dec 10, 2018 4:12 pm    Post subject: Reply with quote

zzffnn wrote:
Robert,

Ask your post office manager to try to find it for you. Leave him/her phone number. Too bad your local police officers wouldn't help you, mine helped me on the same day I called and was very helpful and professional. I hope you are luckier with eBay; but in my experience, they did nothing more than wasting my time and money.


My local city police have helped me in the past but I this case the officer was not so helpful but I think I can get assistance in the future if I need them.

Good advice on the post office. I did that and talked to someone I know at the my local post office, they knew the manager at the main post office so they told me to speak with the manager and tell them to try again, so I went and talked with that person.

It worked. After 20 minutes they found the missing box.Shocked

Robert
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Adalbert



Joined: 30 Nov 2015
Posts: 884

PostPosted: Mon Dec 10, 2018 4:15 pm    Post subject: Reply with quote

You were lucky :-)
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RobertOToole



Joined: 17 Jan 2013
Posts: 1536
Location: United States

PostPosted: Mon Dec 10, 2018 4:21 pm    Post subject: Reply with quote

Good news.

My case has been finally been resolved.

The package was finally found at my local post office last week after 30 days of being lost. So the 50x is back with me.

Got this in my Paypal inbox today, (I blurred the amount) with no notice whatsoever about the refund from Ebay.




So I have the item back and received a full but secret refund.


Shocked
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ChrisR
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Joined: 14 Mar 2009
Posts: 8462
Location: Near London, UK

PostPosted: Mon Dec 10, 2018 4:41 pm    Post subject: Reply with quote

Perhaps that's why Amazon post a thimble to you in a box big enough to climb inside - they're harder to "lose".
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Chris R
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RobertOToole



Joined: 17 Jan 2013
Posts: 1536
Location: United States

PostPosted: Mon Dec 10, 2018 4:58 pm    Post subject: Reply with quote

ChrisR wrote:
Perhaps that's why Amazon post a thimble to you in a box big enough to climb inside - they're harder to "lose".


I'll make sure to use Amazon's brilliant strategy next time I post a box to the UK Very Happy
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zzffnn



Joined: 22 May 2014
Posts: 1823
Location: Boston, Massachusetts, USA

PostPosted: Mon Dec 10, 2018 6:47 pm    Post subject: Reply with quote

Good to hear, Robert.

So eBay all the sudden changed their mind and refunded you in full, without you doing anything? That sounds odd.
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RobertOToole



Joined: 17 Jan 2013
Posts: 1536
Location: United States

PostPosted: Mon Dec 10, 2018 8:43 pm    Post subject: Reply with quote

zzffnn wrote:
Good to hear, Robert.

So eBay all the sudden changed their mind and refunded you in full, without you doing anything? That sounds odd.



Knowing how Ebay handled this case maybe its a mistake?

I wouldn't be surprised to see a Balance due notice for the refund in my inbox honestly.

Robert
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