I tried to track my parcel and it seems that has reached UK.
However my parcel is not showing up in the Royal mail site
Does anybody knows if i can communicate with paypal and try to resolve the issue? Any advice will be appreciated.
Need help.Another dreadfull story with ebay and paypal.
Moderators: Chris S., Pau, Beatsy, rjlittlefield, ChrisR
Need help.Another dreadfull story with ebay and paypal.
The story goes like this.I bought some objectives from UK.Seller sent me items which were defective.Since he was'nt cooperative i had to open a paypal case.Paypal told me to return items back to seller.I sent the objectives back to him with registered mail and signed for.After 3 weeks paypal sent me an email saying that my case was closed against me because i diid'nt provide them with clear evidence.I have all the post paperwork photos of the item etc-paypal never asked me about them but closed the case against me.
I tried to track my parcel and it seems that has reached UK.
However my parcel is not showing up in the Royal mail site
Does anybody knows if i can communicate with paypal and try to resolve the issue? Any advice will be appreciated.
I tried to track my parcel and it seems that has reached UK.
However my parcel is not showing up in the Royal mail site
Does anybody knows if i can communicate with paypal and try to resolve the issue? Any advice will be appreciated.
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Cactusdave
- Posts: 1631
- Joined: Tue Jun 09, 2009 12:40 pm
- Location: Bromley, Kent, UK
Your items may be stuck at Heathrow for some reason. I wouldn't know why, normally things from the EU go straight through. The Ebay ID of the seller might help. Most of the UK sellers of microscope bits are known to me directly or indirectly.
Leitz Ortholux 1, Zeiss standard, Nikon Diaphot inverted, Canon photographic gear
Thank you for your answer.He is not a dedicated microscope items dealer.(I have bought several times from big microscope UK ebay dealers and they are all very proffesionals).He was very rude and unwilling to help.I have written a lot of complaints about royal mail tracking system and that's make me worry.I'm also very dissapointed with paypal.They never asked me to send them any evidence.They just closed the case against me.
You should be able to appeal the case being closed against you.
Ebay and Paypal of late have been very buyer oriented because they used to get a lot of heat for being seller oriented.
You need to keep hounding them.
Also remember that if you have a case in ebay AND paypal either one might refund.
I had someone buy a Gossen Luna Pro from me. He admitted that after he got it he bought it in error. What he really wanted was two models later.
He opened a case against me and ebay refunded his payment.
But then I appealed and they refunded out of their money the payment also and I also got the meter back. I did have to go to a site called ic3.gov and write up the experience which creates a public record that the buyer committed fraud (IMO) He accused the meter of not working. Of course when I got it back it did work fine just as it did when I sent it.
But it was a "CdS" model not an "SBC" nor an "F" the latter of which is the one he wanted.
If you keep after them they will probably help you. They are the only ones that can.
Ebay and Paypal of late have been very buyer oriented because they used to get a lot of heat for being seller oriented.
You need to keep hounding them.
Also remember that if you have a case in ebay AND paypal either one might refund.
I had someone buy a Gossen Luna Pro from me. He admitted that after he got it he bought it in error. What he really wanted was two models later.
He opened a case against me and ebay refunded his payment.
But then I appealed and they refunded out of their money the payment also and I also got the meter back. I did have to go to a site called ic3.gov and write up the experience which creates a public record that the buyer committed fraud (IMO) He accused the meter of not working. Of course when I got it back it did work fine just as it did when I sent it.
But it was a "CdS" model not an "SBC" nor an "F" the latter of which is the one he wanted.
If you keep after them they will probably help you. They are the only ones that can.
You have my sympathy, really. It isn't fair, or sensible, but sometimes you lose, even if you've done nothing wrong. You can push at the doors for something to move, but maybe none will, in this case.
If you bought them on eBay, was your claim not with eBay rather than Paypal?
(I know they're the same company but they act differently).
In general if something is "lost in the post" then the receiver "wins" in that he doesn't have to pay. Then it's up to the sender to claim the full value from the shipper. In that case you would get your money back.
Where it falls down is, amongst other things, the adjudicator for the ebay/paypal claim acts more quickly than the delayed postal service. Within eBay UK there are 8 day limits, for example, and our normal "next day" postal service is not regarded as lost for 6 days, so things are tight if you take a few days to check the item.
Three weeks sounds equally tight for international. I know from experience that once Paypal has made a final decision, their operatives hide behind "the rules" and are "not in a position to help". They have to be constantly reminded that your item is, for example, still stuck in the post to extend at all, but a recipient can't be asked to wait forever. It's not his fault that your parcel is delayed.
If your lenses eventually get delivered to the UK seller, I believe all he is obliged to do with them, is send them back to you - at your cost.
.
If you buy a lot of items on eBay, and sell a lot, a percentage of the goods or value will be lost, a percentage will be stolen, and a percentage will suffer in some way, from general incompetence or carelessness. I have lost count of how many hours of sleep I have lost (about 3, just last night) or hours I've spent struggling with incompetently designed and implemented, inadequate systems. I've had to use eBay quite a lot, and could cite a dozen "unfair" examples. Just occasionally, eBay pay out both sides, but it's rare.
Ebay is slightly less risky than Paypal alone because of Feedback, but that's a highly manipulated tool.
An eBay customer service rep I was talking to today, was exasperated that he could not correct an obvious "shortcoming". There is a HUGE new hole in their system, available to anyone who knows of it. He went away for 4 hours, eventually coming back happy that he had found an internal system error which allowed him to break the normal rules in my case. Normally just "sorry" is the answer.
There is only so much the systems will let you do.
If there were a "swallow and move on" pill, I would love to buy some. But not from eBay.
If you bought them on eBay, was your claim not with eBay rather than Paypal?
(I know they're the same company but they act differently).
In general if something is "lost in the post" then the receiver "wins" in that he doesn't have to pay. Then it's up to the sender to claim the full value from the shipper. In that case you would get your money back.
Where it falls down is, amongst other things, the adjudicator for the ebay/paypal claim acts more quickly than the delayed postal service. Within eBay UK there are 8 day limits, for example, and our normal "next day" postal service is not regarded as lost for 6 days, so things are tight if you take a few days to check the item.
Three weeks sounds equally tight for international. I know from experience that once Paypal has made a final decision, their operatives hide behind "the rules" and are "not in a position to help". They have to be constantly reminded that your item is, for example, still stuck in the post to extend at all, but a recipient can't be asked to wait forever. It's not his fault that your parcel is delayed.
If your lenses eventually get delivered to the UK seller, I believe all he is obliged to do with them, is send them back to you - at your cost.
.If you buy a lot of items on eBay, and sell a lot, a percentage of the goods or value will be lost, a percentage will be stolen, and a percentage will suffer in some way, from general incompetence or carelessness. I have lost count of how many hours of sleep I have lost (about 3, just last night) or hours I've spent struggling with incompetently designed and implemented, inadequate systems. I've had to use eBay quite a lot, and could cite a dozen "unfair" examples. Just occasionally, eBay pay out both sides, but it's rare.
Ebay is slightly less risky than Paypal alone because of Feedback, but that's a highly manipulated tool.
An eBay customer service rep I was talking to today, was exasperated that he could not correct an obvious "shortcoming". There is a HUGE new hole in their system, available to anyone who knows of it. He went away for 4 hours, eventually coming back happy that he had found an internal system error which allowed him to break the normal rules in my case. Normally just "sorry" is the answer.
There is only so much the systems will let you do.
If there were a "swallow and move on" pill, I would love to buy some. But not from eBay.
There is a lot of variation in peoples experiences on fleabay.
I done about 1200 transactions in the last 16 years buying almost everything whichI used to leer at in catalogs and sniff that I would never ever see one in person and now I might have three of them.
My own experiences buying (98%) and selling (2 or maybe 3% but lately mostly selling) have been overwhelmingly good.
They do have sometimes stiff rules that the phone operatives don't seem to have much ability to override but they do seem to be able to find ways around things. I think I do have a good customer rating with them. I also used to report fraudulent auctions and I am sure everything you have ever done comes up on a graphic when they talk to you.
It is indeed very good advice to be aware of the various time limits.
You have to know how long you have file. I once bought a gadget , an electronic ocular micrometer control box , for $10 plus shipping. The seller never sent it. But I was too laid back and by the time I complained to ebay it was already too late to get a refund, which they probably would have given me. I think that is the only time I actually have been totally out of my funds.
But as Chris says a certain amount of things just won't go well. It sounds like his experience has been less pleasant than mine. Probably totally random walk.
I done about 1200 transactions in the last 16 years buying almost everything whichI used to leer at in catalogs and sniff that I would never ever see one in person and now I might have three of them.
My own experiences buying (98%) and selling (2 or maybe 3% but lately mostly selling) have been overwhelmingly good.
They do have sometimes stiff rules that the phone operatives don't seem to have much ability to override but they do seem to be able to find ways around things. I think I do have a good customer rating with them. I also used to report fraudulent auctions and I am sure everything you have ever done comes up on a graphic when they talk to you.
It is indeed very good advice to be aware of the various time limits.
You have to know how long you have file. I once bought a gadget , an electronic ocular micrometer control box , for $10 plus shipping. The seller never sent it. But I was too laid back and by the time I complained to ebay it was already too late to get a refund, which they probably would have given me. I think that is the only time I actually have been totally out of my funds.
But as Chris says a certain amount of things just won't go well. It sounds like his experience has been less pleasant than mine. Probably totally random walk.
G4lab's first line is absolutely true. Even a repeat of an identical situation can get very different treatment.
I didn’t say how many how many would be losses.
For me - It is very few overall, but the point is that there have been some and I have to expect others. By comparison, the figure when buying from a shop is zero.
Losses - a few, in several thousand, so well under 1%.
Probably 2% of non-optic items have to go back, though a much higher % for lenses.
Perhaps a third of purchases of anything used, are not properly described.
Returns where the shipping would be considerable, can cause significant trouble.
On this last issue, and relevant to our original victim’s situation, is that eBay have a new Returns Procedure which can work for eg faulty items. Ebay issue the buyer a postal label, and charge the seller for it, and monitor the shipping. I recently used the procedure to return a lens, which got delayed in France somewhere. I was refunded before the seller got it back.
I didn’t say how many how many would be losses.
For me - It is very few overall, but the point is that there have been some and I have to expect others. By comparison, the figure when buying from a shop is zero.
Losses - a few, in several thousand, so well under 1%.
Probably 2% of non-optic items have to go back, though a much higher % for lenses.
Perhaps a third of purchases of anything used, are not properly described.
Returns where the shipping would be considerable, can cause significant trouble.
On this last issue, and relevant to our original victim’s situation, is that eBay have a new Returns Procedure which can work for eg faulty items. Ebay issue the buyer a postal label, and charge the seller for it, and monitor the shipping. I recently used the procedure to return a lens, which got delayed in France somewhere. I was refunded before the seller got it back.
Ebay does all sorts of things and hardly tells you about them.
For example, I recently sold a Nikon M-35S microscope film box body, that I had , new unused in the box. A guy in Germany bought it. But it was to ship to Erlanger Kentucky. "Hunh???" It turns out they have a new International Shipping Program . Participation NOT optional. They billed the buyer an unknown amount (unknown to me) for shipping and paid me for local shipping. In the meantime I was pricing international shipping until I figured out what was going on , after calling ebay.
They used to say"ebay is only a venue" and not get too involved in between buyers and sellers. That has changed. One of these days there will be a nice class action suit against them that will bring them down to size perhaps.
For example, I recently sold a Nikon M-35S microscope film box body, that I had , new unused in the box. A guy in Germany bought it. But it was to ship to Erlanger Kentucky. "Hunh???" It turns out they have a new International Shipping Program . Participation NOT optional. They billed the buyer an unknown amount (unknown to me) for shipping and paid me for local shipping. In the meantime I was pricing international shipping until I figured out what was going on , after calling ebay.
They used to say"ebay is only a venue" and not get too involved in between buyers and sellers. That has changed. One of these days there will be a nice class action suit against them that will bring them down to size perhaps.
Until Gene's post, I hadn't heard of eBay's Global Shipping Program. But having read about it just now, the new program looks more like a solution, rather than a problem.
However, EBay's roll out of the program seems ham-handed, automatically enrolling sellers without first asking them to provide active and conscious approval. According to the FAQ referenced above, eBay claims that there is an opt-out path--though not for items already sold, nor for some items already listed but not yet sold.
Next time I sell an item on eBay, I'll likely want to have it included in this program. But I would have been startled to have it sneak up on me unawares.
--Chris
However, EBay's roll out of the program seems ham-handed, automatically enrolling sellers without first asking them to provide active and conscious approval. According to the FAQ referenced above, eBay claims that there is an opt-out path--though not for items already sold, nor for some items already listed but not yet sold.
Next time I sell an item on eBay, I'll likely want to have it included in this program. But I would have been startled to have it sneak up on me unawares.
--Chris
It is optional in the UK. I'd just complained to G4lab in a PM about it, before reading this message! I have the same concern about it. Ebay make a profit on the shipping, to the buyer's cost, and at the seller's risk if something goes wrong.Participation NOT optional.
That is, buyer pays local PLUS international shipping, and the seller can be liable to refund everything.
This is distict from the newish Returns Procedure, where ebay actually do something helpful in that thay take (some?) responsibility for the return shipping.
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benjamind2014
- Posts: 221
- Joined: Sat Oct 18, 2014 2:07 am
ChrisR wrote:The new returns procedure sounds very good, and the fact that the seller should be liable to refund everything is a good thing. If you are selling something on eBay and it has a defect, then you should be liable to refund the buyer's money - every cent of it. The buyer purchases the item with the expectation that the item being purchased (in my case, a microscope) will be in good working order, especially with regards to thinks like tube lenses, objectives and eyepieces, which cost one heck of a lot of money to replace, which is not really an option for me.Ebay make a profit on the shipping, to the buyer's cost, and at the seller's risk if something goes wrong.
That is, buyer pays local PLUS international shipping, and the seller can be liable to refund everything.
This is distict from the newish Returns Procedure, where ebay actually do something helpful in that thay take (some?) responsibility for the return shipping.
I myself will most certainly expect a complete refund if the microscope I ordered turns up with a defect in any of the objectives and ESPECIALLY the tube lens!!! It is after all the CRITICAL component in the Axiostar Plus microscope. If that tube lens is stuffed, well guess what, so is everything else...
Of course, it was always the case that a defective seller "should" refund everything. But the new International Shipping arrangement doesn't seem to be in anyone's interest, except eBay's. There is an "insurance" aspect of the item's return shipping is delayed, but properly insured post gives that anyway, if ebay would recognise that it can take more than 3 weeks...
There are more changes, which I'm not going to discuss here, which impose liabilities on the seller in ways which wouldn't apply in any other trading environment. They are not advertised, but people learn as time passes. As it is, things would not be judged fair and equitable by most disinterested parties. I am a buyer and a seller!
There are few other sales avenues though, for example for individuals with "used" items, so most sellers will decide it's still worth the risk. History indicates that eBay's practices will have to keep changing as they, and ebay's flaky implementation of them, are more frequently abused.
There are more changes, which I'm not going to discuss here, which impose liabilities on the seller in ways which wouldn't apply in any other trading environment. They are not advertised, but people learn as time passes. As it is, things would not be judged fair and equitable by most disinterested parties. I am a buyer and a seller!
There are few other sales avenues though, for example for individuals with "used" items, so most sellers will decide it's still worth the risk. History indicates that eBay's practices will have to keep changing as they, and ebay's flaky implementation of them, are more frequently abused.
). It had all my camera and phone chargers in it.-
benjamind2014
- Posts: 221
- Joined: Sat Oct 18, 2014 2:07 am
Just so you are aware, I've had a lot of trouble trying to acquire filters. But anyway, I can find ways around that.
Last edited by benjamind2014 on Tue Nov 11, 2014 3:12 am, edited 1 time in total.