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Wemacro customer support.

 
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Aussie Phil



Joined: 19 Dec 2016
Posts: 17

PostPosted: Fri Nov 09, 2018 12:32 am    Post subject: Wemacro customer support. Reply with quote

I haven't posted here much (truth be told, I find this forum a bit intimidating) but just wanted to give credit where credit is due.

I ordered a Wemacro rail on October 16, 2018 and as of today it still hadn't arrived here in Tasmania, nor did I get a tracking number as promised. So I emailed them asking if anything was wrong, hoping it hadn't gone missing in transit. William Gu got straight back to me and said a mistake had been made and that they had not sent it. He apologised and immediately offered to refund my money and send my order ASAP free of charge. Within the hour I had received a refund in my PayPal account.

I was so impressed that I just had to share the news. Customer support as impressive as this is rare in this world and deserves to be shared.

Yay the macro community!
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Lou Jost



Joined: 04 Sep 2015
Posts: 2763
Location: Ecuador

PostPosted: Fri Nov 09, 2018 5:59 am    Post subject: Reply with quote

I have had similar experiences with William. Generous and sincere customer service. They are an outstanding company and have earned my complete confidence.
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Lou Jost
www.ecomingafoundation.wordpress.com
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mawyatt



Joined: 22 Aug 2013
Posts: 1625
Location: Clearwater

PostPosted: Fri Nov 09, 2018 7:02 am    Post subject: Reply with quote

Phil,

Same as Lou!!

William provides exceptional Customer Service and his products are some of the best values available for macro users.

Keep us informed with your progress with your WeMacro rail system.

Best,
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Research is like a treasure hunt, you don't know where to look or what you'll find!
~Mike
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johan



Joined: 06 Sep 2011
Posts: 996

PostPosted: Sun Nov 11, 2018 12:36 am    Post subject: Reply with quote

We're lucky - it's a small community and the three main vendors Stackshot, MJKZZ and WeMacro all give excellent service
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My extreme-macro.co.uk site, a learning site. Your comments and input there would be gratefully appreciated.
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mawyatt



Joined: 22 Aug 2013
Posts: 1625
Location: Clearwater

PostPosted: Sun Nov 11, 2018 10:23 am    Post subject: Reply with quote

johan wrote:
We're lucky - it's a small community and the three main vendors Stackshot, MJKZZ and WeMacro all give excellent service


Johan,

Agree! We also have great folks like yourself, Rik, Chris, Robert, Lou and others that provide wonderful on-line resources and/or provide informative and responsive advise for us newbies!!

BTW I feel like a kid again with all this wonderful technology at hand, I'm off to Walmart to get a micro-sd card so I can boot up my Raspberry Pi 1.3!! Very Happy Hopefully it will run my ZYX Stack & Stitch system as well as it's bigger Pi brother 3B!!

Best,
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Research is like a treasure hunt, you don't know where to look or what you'll find!
~Mike
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